Terms & conditions

1. Introduction

Welcome to Zen Grass Artificial Grass Ltd (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree, please do not use our website or services.

2. Services

Zen Grass Artificial Grass Ltd provides supply and installation of artificial grass and related landscaping services.

All services are subject to availability, site inspection, and confirmation via written quotation.

3. Quotations & Pricing

All quotations are valid for 30 days unless otherwise stated.

Prices are based on information provided at the time of quoting.

We reserve the right to adjust pricing if:

• Site conditions differ from those initially described
• Additional work is required

A written quote does not constitute a binding agreement until accepted by both parties.

4. Booking & Payment Terms

A deposit may be required to secure your booking.

Full payment terms will be outlined in your quote or invoice.

Final payment is typically due upon completion unless otherwise agreed.

We reserve the right to charge interest on overdue payments.

5. Cancellations & Refunds

Cancellations must be made in writing.

Deposits may be non-refundable, depending on project stage and materials ordered.

If work has already commenced or materials have been purchased, cancellation fees may apply.

6. Installation

Installation dates are subject to weather conditions and site readiness.

Customers are responsible for:

• Providing clear access to the installation area
• Removing personal belongings where necessary

We are not responsible for delays caused by:

• Weather conditions
• Restricted access
• Unforeseen ground conditions

7. Product Warranty

Artificial grass products may come with manufacturer warranties.

Warranty details will be provided at the time of purchase.

Warranty does not cover:

• Improper use
• Damage caused by pets, fire, or chemicals
• Normal wear and tear

8. Maintenance

Artificial grass requires minimal but regular maintenance.

We may provide guidance, but ongoing care is the customer’s responsibility.

Failure to maintain the product properly may void warranties.

9. Liability

We take reasonable care in delivering our services.

However, we are not liable for:

• Indirect or consequential losses
• Pre-existing site issues (e.g. drainage, subsurface conditions)

Our liability is limited to the value of the work carried out.

10. Website Use

Content on this website is for general information only.

We reserve the right to update or change content at any time without notice.

You must not misuse this website or attempt to gain unauthorised access.

11. Intellectual Property

All website content, including text, images, branding, and logos, is the property of Zen Grass Artificial Grass Ltd and may not be copied or reproduced without permission.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use your data.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact Zen Grass Artificial Grass Ltd.

Email: hello.zengrass@gmail.com
Phone: 07864 885 020